This is the fifth installment in my series about the differences between the eBay and Amazon selling platforms. For each of the next five weeks I will continue to discuss these areas and try to dispel some of the myths that surround selling on Amazon.com
I asked veteran Amazon sellers via Facebook what differences they found between selling on eBay and Amazon FBA. There were ten areas identified as noticeably different between the two platforms:
- What You Can Sell
- The Rules
- Listing
- Fees
- Customer Service
- Getting Paid
- Vacation
- Control
- Sales Tax
- Profit Potential
Customer service is another aspect of your business that Amazon takes control of when you sell via Amazon FBA.
Return Policy
First, you don't get to choose a return policy or shipping charges, but it also means no arguing with buyers about the return policy or shipping fees. Once an item sells via FBA, Amazon deals with all customer service including returns, refunds, customer questions, etc. Amazon's return policy is also very lenient. They are very customer focused and while there are always a few bad apples for the most part my return rate is less that 5% and many of those items get returned to inventory to be resold without having to be returned to me.